Privacy Policy

Sphere AI LLC ("Sphere AI," "we," "us," or "our") is a web design and digital services company based in Knoxville, Tennessee. This Privacy Policy describes how we collect, use, disclose, and protect personal information obtained through our website (sphereai.ai), our contact forms, and our client services.

We collect information in two ways:

Information you provide directly:

• Name and contact details (email, phone number, business name)
• Project details and requirements you share through forms or communications
• Payment information (processed securely through third-party payment processors — we do not store card numbers)
• Any content, images, or files you provide for your project

Information collected automatically when you visit our website:

• IP address and general geographic location (city/region)
• Browser type and version
• Pages visited, time on site, and referral source
• Device type (desktop, mobile, tablet)
• Cookies and similar tracking technologies (see Cookie section below)

We use collected information to:

• Respond to your inquiries and provide quotes
• Deliver, manage, and improve the services you have engaged us for
• Process payments and send invoices
• Communicate project updates, deadlines, and service notices
• Send occasional marketing emails (you may opt out at any time)
• Analyze website usage to improve performance and user experience
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use the site.

Types of cookies we use:

• Essential cookies: Required for basic site functionality.
• Analytics cookies: Used to understand visitor behavior (e.g., Vercel Analytics). Data is aggregated and anonymized.
• Preference cookies: Remember settings like display mode.

You can control cookies through your browser settings. Disabling cookies may affect site functionality. We do not use advertising or tracking cookies for retargeting.

We use trusted third-party services to operate our business. These may include:

• Vercel (hosting and analytics)
• Payment processors (e.g., Stripe or Square) — your payment data is subject to their privacy policies
• Google Workspace (email and communication)
• Google Analytics or similar analytics tools
• Social media platforms (Facebook, Instagram) for marketing

Each third-party service has its own privacy policy governing how it handles your data. We encourage you to review them. We are not responsible for the privacy practices of third parties.

We retain your personal information for as long as necessary to provide services and comply with legal obligations:

• Client project files: retained for a minimum of 2 years after project completion or service cancellation
• Invoices and financial records: retained for a minimum of 7 years as required by law
• Contact form inquiries: retained for up to 2 years
• Website analytics data: retained in aggregated, anonymized form indefinitely

You may request deletion of your personal data at any time (subject to legal retention requirements) by contacting us at admin@sphereai.ai.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted communications (HTTPS), access controls, and secure third-party payment processing.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us
• Data portability: Request your data in a portable format where technically feasible

To exercise any of these rights, contact us at admin@sphereai.ai. We will respond within 30 days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

Our website may contain links to third-party websites. These links are provided for your convenience. We have no control over the content or privacy practices of those sites and are not responsible for them. We encourage you to review the privacy policy of any site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. For material changes, we will notify active clients by email at least 14 days before the changes take effect.

Your continued use of our services after the effective date of any update constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Sphere AI LLC

Knoxville, Tennessee

Email: admin@sphereai.ai

Website: sphereai.ai/contact